Frequently Asked Questions

Please read our frequently asked questions below.

If you can’t find the answer you are looking for please Contact us here.

Our Website

  • How do I contact Customer Service?

    You can Contact Us any time via phone call, text message, whatsapp message, email or live chat.

    Just remember our hours of operation are 9.00 AM to 5.00 PM PST:


    Please note our hours of operation. If we are not in the studio at the time of your call or email, we will be sure to contact you the next working day.

  • How can I offer you my ideas and suggestions?
  • Why doesn't your site work with my browser?
  • Do I need to turn on cookies on my web to shop the site?
  • Does your website use Pop-Up advertising?
  • How do I contact Muffin about a potentially fraudulent website or email?

General Info & Personal Account

  • How do I create a personal account?
  • How do I change the information on my account?
  • I’ve forgotten my Login Username and/or My Password.
  • How do I unsubscribe from the newsletter?
  • How is the personal information of my account used?
  • What are the benefits of registering?
  • How do I delete my account?

Order Information

  • How can I place my order?
  • How do I choose my correct size for clothing?
  • How do I know if a certain product is available?
  • I made a mistake. I would like to modify or cancel my order in progress. Is this possible?
  • How do I know if my order and payment have been accepted?
  • Where can I find the details of my order?
  • Is it possible to order a product from a previous collection that is not apparently available anymore?

Payments & Conditions

  • What online payment methods are accepted by A Muffin In The Oven?
  • What do the prices shown represent?
  • How do I know if ordering online is secure?
  • I am unable to finalise and/or pay for my order: what should I do?
  • Do you offer a customer loyalty program?
  • How do I use my gift card?
  • How do I check my Gift Card balance?
  • When will my credit card be charged?
  • Will you charge Sales Tax on my order?

Shipping & Delivery

  • Where do you deliver to?
  • What are the estimated shipping delivery times?
  • What are the costs of delivery?
  • What happens if there is nobody to take delivery of the parcel?
  • Is it possible to track the shipment of my order?
  • Do you ship internationally?

Returns & Refunds

  • Can I return an item?
  • How can I return my order?
  • Do I have to pay for return costs?
  • How long do I have to return an item?
  • When will I receive my refund?
  • Can I return an item for an exchange instead of a refund?

Promotion information

  • How do I use my coupon code?
  • Are there any restrictions for promotions?
  • My promotional code doesn't work, what can I do?

Packaging information

  • How is my order packed?
  • Do you offer Gift Wrapping?

Call Us

+1 (310) 860-6273
Available from 9.00am to 5.00pm PST

Email Us

Email us anytime!
Click here or e-mail [email protected]

WhatsApp or Text Us

+1 (310) 860-6273
Online 9.00am to 5.00pm PST

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Click here for more information about shipping internationally